Terms and Conditions
Version: 9th July 2023
These Terms and Conditions (Conditions) govern your relationship with our website (myacestory.com) and related services.
Please read these Conditions carefully before using our website and/or services offered.
By using our website and/or related services, you agree to be bound by these Conditions. These Conditions apply to all visitors, users, and others who access or use our website and/or services offered. If you do not agree to these Conditions, in whole or in part, please do not use our website and/or related services.
We amend these Conditions from time to time. So please ensure that you read these Conditions carefully each time before using our website and/or services offered. This is to ensure that you understand these Conditions – and agree to be bound by them – as per the most recent version of these Conditions.
1. Information about us
We are My ACE Story CIC, a social enterprise company registered in England and Wales under company number 14723851.
2. Terms of Service
Our website is an online platform allowing an adult (i.e. aged 18 and over):
a) To find out about Adverse Childhood Experiences (ACEs) including their potential impact and related information.
b) Complete an anonymous survey about your ACEs and obtain an ACE score.
c) To consider booking an Appointment with an independent Counsellor via the British Association for Counselling and Psychotherapy (BACP) website, whose services are subject to their Ethical Framework for Good Practice in Counselling.
d) To book (if you wish to) an online screening of the film, ‘Resilience’ (the Film Screening).
e) To find out information and book online parenting course(s).
Our website provides the technology facilitating the connection between yourself and the ACE survey, the BACP, a Film Screening, and Parenting Courses. We are not a health service provider.
You understand that:
a) By completing the anonymous survey and receiving a score, that score does not define you. Having ACEs does not determine our futures - our stories are more than a number. The important thing is to identify and understand our ACEs and then work to find ways to heal. The website provides information and links to providers who could provide help.
b) By booking an Appointment with a Counsellor on the BACP website, the Counsellor is an independent provider who is neither our employee nor agent nor representative. The Counsellor may offer advice and she/he is solely responsible for the advice offered.
c) By booking a Film Screening through the platform, you understand that this documentary film contains material which may help you understand and reflect on your ACEs. This platform cannot be responsible for any reactions.
d) The information and link to parenting courses is for informational purposes only. Subsequent booking of any course by yourself is independent of My ACE Story CIC (i.e. we do not act as an agent).
You understand our website acts as information source, enabling you to conveniently access a Counsellor, a Film Screening, a parenting course and other information. You understand, accept and agree that My ACE Story CIC is not liable in any way whatsoever for any damages, losses or claims resulting from any aspect of your care initiated by the Counsellor you have connected with and/or from the Film Screening.
3. Use of our Website
My ACE Story does not guarantee that the website, or any of its content, will be free from errors or omissions.
The website is made available free of charge.
My ACE Story does not guarantee that the website, or any content on it, will always be available or uninterrupted. Access to the website is permitted on a temporary basis.
My ACE Story may, at its discretion, suspend, withdraw, discontinue or change all or any part of the website without notice. My ACE Story will not be liable to you if for any reason the website is unavailable at any time or for any period.
You are responsible for making all arrangements necessary to have access to the website and any subsequent Appointments, either with a Counsellor or for a Film Screening.
The website is intended for use only by those who can access it from within the UK. If you choose to access the website from locations outside the UK, you are responsible for compliance with local laws where they are applicable.
4. Exceptions of Use
Our website is designed to enable you to find out about ACEs, find out your ACE score, consider booking an Appointment with a Counsellor on a private and self-pay basis for a non-emergency consultation, and/or book a Film Screening. If you feel that the situation is an emergency or a situation that may imminently escalate to that of an emergency, you should seek immediate emergency services such as dialling 999 or attending the local A&E department.
My ACE Story is not suitable for medical issues which need a GP or other doctor.
5. Booking a Film Screening
Our website allows you to book a ticket for an online Film Screening of the documentary 'Resilience' at a pre-arranged time. The film ‘Resilience’ is 60 minutes long and the Film Screening allows a 23-hour slot to start watching the film online.
After you have placed a booking, we will send you a confirmation email that will provide you with the booking details. A contract will only be formed between My ACE Story and yourself when we send this confirmation email and receive your payment.
6. Charges and payment
The charges for a Film Screening are as specified on the website at the time you book. We make reasonable efforts to ensure that the charges are correct at the time when the relevant information was entered onto the system.
Charges for a Film Screening may change from time to time, but changes will not affect any you have already booked.
You can only pay for a Film Screening using a debit card or credit card.
Payment for a Film Screening must be made at the time of booking.
All amounts payable by yourself under these Conditions are inclusive of amounts in respect of value added tax chargeable for the time being (VAT).
If your payment fails to go through or is cancelled after booking a Film Screening, then the virtual seat at the Film Screening will be cancelled and My ACE Story CIC is not liable in anyway whatsoever for any damages, losses or claims related to not providing services.
7. Intellectual property rights
My ACE Story are the owner or the licensee of all intellectual property rights in our website, and in the materials published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may use the information from our website for your personal use and may draw the attention of others to content posted on our website.
You must not modify any copy of any materials you have extracted from our website.
Our status (and that of any identified contributors) as the authors of content on website must always be acknowledged.
You must not use any part of the content on our website for commercial purposes.
8. Privacy and Confidentiality
My ACE Story stores the following information in separate sites:
a) Website use tracking information for analytical purposes only. This does not contain personal information.
b) Survey responses which are anonymous and help produce aggregated analyses for service improvement and research use.
d) Payment records (not including CC details).
e) Film Screening bookings which do contain personal contact details.
External apps are used to provide the functionality required. These hold the data. These are currently; Google, SurveyMonkey, Eventive and the website itself.
While we try to make sure that the website is secure, we cannot guarantee the security of any information that you supply to us. But please note that the data is kept in several different systems which enhances security. Having said that, we are absolutely committed to protecting your privacy. Outside of the above apps, we will not share your information with others.
9. Cancellations, Late Arrival
You are aware and accept that you cannot cancel your Film Screening once booked. You forfeit the cost of that Film Screening without any possibility of a refund.
You understand that if you miss your Film Screening, you forfeit the full cost of the Film Screening without any possibility of a refund.
Without limiting its other rights or remedies, My ACE Story may terminate any contract or cancel any Film Screening with immediate effect by giving written notice to you via the contact details supplied by yourself. In this case, you will be due a full refund.
10. Limitation of liability
Nothing in these Conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether express or implied.
My ACE Story will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
a) use of, or inability to use, our website; or
b) use of or reliance on any content displayed on our website.
Please note that we only provide our website for domestic and private use. You agree not to use our website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
My ACE Story will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to their use of our website or to their downloading of any content on it, or on any website or app linked to it.
My ACE Story assumes no responsibility for the content of apps or websites linked on our website. Such links should not be interpreted as endorsement by us of those linked apps. We have no control over third-party websites and accept no legal responsibility for any content, material or information contained in them. Your use of a third-party site may be governed by the terms and conditions of that third-party site. My ACE Story will not be liable for any loss or damage that may arise from your use of them.
My ACE Story does not guarantee that our website will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our website. You should use your own virus protection software.
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. My ACE Story will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
This clause 10 shall survive termination of any contract between us.
11. Events outside our control
For the purposes of these Conditions, an Event Outside Our Control means an event beyond the reasonable control of My ACE Story including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of My ACE Story or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
My ACE Story shall not be liable to you as a result of any delay or failure to perform any of its obligations under these Conditions as a result of an Event Outside our Control.
Other important terms:
12. Assignment and other dealings
My ACE Story may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights under these Conditions and may subcontract or delegate in any manner any or all of its obligations under these Conditions to any third-party or agent.
You shall not, without the prior written consent of My ACE Story, assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under these Conditions.
13. Notices
Any notice or other communication given to a party under or in connection with these Conditions shall be in writing, addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case) or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service, commercial courier, fax or email.
A notice or other communication shall be deemed to have been received if meeting the following conditions; if delivered personally, when left at the address referred to in this clause; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed; or, if sent by fax or email, one Business Day after transmission.
The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
14. Severance
If any provision or part-provision of these Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Conditions.
If any provision or part-provision of these Conditions is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.
15. Waiver
A waiver of any right under these Conditions, any contract between us or law is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy provided under these Conditions, any contract between us or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict its further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
16. No partnership or agency
Nothing in these Conditions is intended to, or shall be deemed to, establish any partnership or joint venture between the parties, nor constitute either party the agent of the other for any purpose. Neither party shall have authority to act as agent for, or to bind, the other party in any way.
17. Third parties
A person who is not a party to these Conditions shall not have any rights to enforce its terms by virtue of the Contract Rights of Third Parties Act 1999 or otherwise.
18. Disputes
We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible. If you and we cannot resolve a dispute, we will let you know that we cannot settle the dispute with you; and give you certain information about alternative dispute resolution providers. Arbitration will be a mandatory step.
19. Variation
We amend these Conditions from time to time. Please look at the top of this page to see when these conditions were last updated and which Conditions were changed. Every time you book an Appointment through My ACE Story, the Conditions in force at the time of booking will apply to the contract between us.
20. Governing law
This contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales.
21. Jurisdiction
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this contract or its subject matter or formation (including non-contractual disputes or claims).
Any Questions?
Contact us via our Contact Us page.